Software Application Development for Travel Industry

Client Requirements

Destination Management Company (DMC) provides complete travel package for family and group tours as well as the MICE industry. Travel agents across the globe can avail their services by requesting for competitive quotes on various holiday and tour packages, event hosting and management packages.

The client was using a legacy software product with limited functionality. Most of the business functions were not automated. The DMC was unable to provide outstanding customer experience, as their application was not integrated with the essential third-party service providers.

They wanted a scalable enterprise software solution, built using latest technologies, that is tailored to address their specific requirements. The application should support and scale with their future business operations and should not compromise with the security challenges.

Solution

The team developed a custom software application on Cloud, that supported the DMC to accomplish a seamless digital transformation. Some highlights are given below:

• The application is integrated with third-party systems such as hotel booking, transfer booking, excursion booking and many other features
• There is an itinerary builder feature that allows users to easily self-create detailed travel itineraries
• The application has a finance module that has simplified the process of invoicing and budgeting
• The finance module also helps in generating a variety of custom reports as well as standard accounting statements
• Improved the convenience for travel agents to search for hotels, services and create purchase orders online
• The entire history of every order is maintained on their system and can be accessed by the DMC staff at any required point of time
• The application offers full-fledged support for task delegation. This removes unwanted employee dependency

Results

The application has been a huge success and generated a lot of benefits. There is lower operating and maintenance costs and travel agents can quickly identify attractive travel packages and offers for their customers.

It enhanced business agility to improve performance and over dependency on any employee is removed with automatic task delegation. Automation facilitates enhanced data management and number of automatic reminders make sure that nothing falls through the cracks.