Destination Management Company (DMC) provides complete travel package for family and group tours as well as the MICE industry. Travel agents across the globe can avail their services by requesting for competitive quotes on various holiday and tour packages, event hosting and management packages.
The client was using a legacy software product with limited functionality. Most of the business functions were not automated. The DMC was unable to provide outstanding customer experience, as their application was not integrated with the essential third-party service providers.
They wanted a scalable enterprise software solution, built using latest technologies, that is tailored to address their specific requirements. The application should support and scale with their future business operations and should not compromise with the security challenges.
The team developed a custom software application on Cloud, that supported the DMC to accomplish a seamless digital transformation. Some highlights are given below:
The application has been a huge success and generated a lot of benefits. There is lower operating and maintenance costs and travel agents can quickly identify attractive travel packages and offers for their customers.
It enhanced business agility to improve performance and over dependency on any employee is removed with automatic task delegation. Automation facilitates enhanced data management and number of automatic reminders make sure that nothing falls through the cracks.